Our Programs

Urgent Request

Domestic violence affects us all

Research shows that one in three women and one in five men will experience domestic violence in their lifetime. That’s someone’s sister, brother, mother, father, aunty, uncle, best friend—someone that you know. Domestic violence doesn’t discriminate in age, gender, culture, religion or economic background. It affects us all.

Making life a little easier

We work on a referral basis only through registered referring agencies who contact us with a request.


We fill these requests as quickly as possible.


Urgent requests are filled for people in refuge or that have already settled in their new homes. Their clients may have just arrived in refuge and need some nappies for their baby, toiletries for themselves, or they may have just moved into their new home and need some kitchen items.

Some examples of Urgent Requests we receive

  • A TV for their new home


  • Driving lessons for a mum learning independence for the first time


  • Funds to assist with training for a new job


  • Some décor for a Refuge to make it feel more comfortable


  • Removalist costs to help a family escape a violent home


…and the list goes on

Making the
magic happen

This is where YOU our amazing supporters come in.

For monetary requests

We post on Facebook with the amount needed for that particular request and you can donate through the post. Or, if you’d like to donate to requests in general, click here to donate through Urgent Requests.

We never know their names

We never meet our clients, nor do we ever know their names. We work through our network of referring agencies to ensure our clients’ privacy is always protected. We are here with no judgement but to ensure they have a friend they may never meet and are treated with dignity


Many of the families write to us through the referring agency with feedback and those letters make it all worthwhile. Our little friends often send a drawing, and those not only bring a tear to the eye, but they remind us of the profound difference we have all made to that family. It’s about making a difference to “One Friend at a time”

A helping hand for families

A family had moved into their own home and had been assisted with some of the bigger furniture items, however, Mum’s funds were limited and she needed kitchen, laundry and linen items. Her support worker submitted an Urgent Request for these items and we were able to provide the kitchen and laundry items, plus enough linen for 7 beds! 


Mum was extremely grateful for the assistance as it meant her funds were able to be used for their immediate needs like groceries.


Their support worker commented that the family was grateful for the items, but more importantly, it “encouraged a positive attitude amongst the whole family”.

Join Us

We invite all Australians to join us in supporting victim-survivors of domestic violence as we work
towards building a nation free from domestic violence.